Refunds policy

This policy covers products and services supplied by Time Bends Pty Ltd (ABN 83 628 452 862), trading as Pro Suite. Nothing in it excludes rights under the Australian Consumer Law or other applicable laws. Consumer guarantees can apply to business purchases as well as personal purchases.

We offer refunds where products or services are faulty, materially misrepresented or not fit for the applicable purpose. Depending on the issue and your legal rights, you may also be entitled to repair, replacement, re-supply or compensation. Refund rights are not limited by a blanket no-refunds rule.

For a major failure, you may have the right to reject goods or cancel services and obtain a refund, together with any other remedy required by law. For a minor failure, we may first remedy the issue within a reasonable time, where the law allows. If it cannot be remedied as required, further remedies may apply.

You are responsible for how you use our products, for your inputs and for checking outputs before making business decisions. Consulting is general advice and individual circumstances vary. A disappointing business outcome does not itself establish a product or service defect.

We are not responsible for problems caused solely by misuse, unauthorised modifications, inaccurate supplied data or use outside clearly disclosed compatibility requirements, to the extent permitted by law. These qualifications do not excuse our own faults, misrepresentation, failure to meet an agreed applicable purpose, or non-excludable consumer guarantees.

Email admin@prosuite.com.au with your order or invoice reference, the product or service involved, a description of the problem and any relevant evidence. Do not include passwords, full card details or unnecessary sensitive customer data.

We will decide on an outcome within 14 days of receiving your refund request. If a refund is approved, we will process it within a further 14 days of that decision. We may request reasonable information or access needed to assess the issue and will explain the proposed remedy. These timeframes do not limit statutory rights or any requirement to provide a remedy sooner. Statutory rights are not restricted to an arbitrary short claim period. Where a refund is due, we will use the original payment method where reasonably possible. Your payment provider may take additional time to display the funds in your account.

We do not offer change-of-mind refunds. Booking cancellations require at least 3 business days' notice and reschedules require at least 3 business days' notice. These policies are shown during the booking process. Booking cancellations with less than the required notice and no-shows are not refunded, except where a refund or other remedy is required by law.

Cancelled subscriptions end at renewal, with access continuing until the end of the current paid period and no further renewal after cancellation. Subscription cancellations are not refunded unless we misleadingly represented the product, it is not fully functional, or a refund or other remedy is required by law. Cancelling does not remove any existing claim for a faulty, misrepresented or unfit product or service. The cancellation effective date and renewal arrangements must be clearly disclosed before subscribing.