Terms of service

Pro Suite is operated by Time Bends Pty Ltd (ABN 83 628 452 862), trading as Pro Suite (we, us, our). These terms cover our website, consulting and training services, apps, reports, dashboards, templates and other digital products. Contact us at admin@prosuite.com.au.

These terms apply to your use of our website and the products and services you purchase from us. A written proposal or agreement may set additional project-specific scope, delivery, licensing and payment conditions; nothing in either document limits rights that cannot lawfully be excluded.

Customers must supply accurate contact and billing information, have authority to act for any business they represent, and keep account access secure. Tell us promptly if you suspect unauthorised access.

The product listing or agreed written scope describes what is included, the price, compatibility requirements and delivery arrangements. Confirm that requirements and intended use are communicated before purchase. Any subscription billing interval, renewal conditions and cancellation arrangements must be disclosed before you subscribe.

Booking cancellation policies are shown during the booking process. Cancellations require at least 3 business days' notice and reschedules require at least 3 business days' notice. Late cancellations and no-shows are subject to our Refunds Policy and your statutory rights.

Cancelled subscriptions end at renewal, rather than immediately. Access continues until the end of the current paid subscription period, and the subscription will not renew after cancellation. This does not limit any statutory right to a refund or other remedy.

Our consulting and training provide general business, process and software advice. Individual circumstances vary, and no particular business, financial or operational result is guaranteed. Our advice is not a substitute for legal, tax, accounting or other regulated professional advice.

You remain responsible for assessing advice against your circumstances, obtaining specialist advice where needed, and for decisions, implementation and business outcomes arising from your use of that advice, except to the extent our responsibility cannot lawfully be excluded. This does not remove our obligations to provide services with due care and skill or any other applicable consumer guarantee.

You are responsible for lawful and authorised use, the accuracy of your inputs, appropriate permissions, backups, testing and checking outputs before relying on them. Reports depend on underlying data, configuration and agreed assumptions; validate material decisions against your own records and business context.

To the extent permitted by law, we are not responsible for losses caused by misuse, unauthorised changes, inaccurate customer data, failure to follow agreed requirements, or decisions you make using the software or reports. This does not excuse a defect in our product or service or exclude non-excludable statutory rights.

Pro Suite owns its original apps, report logic, dashboards, templates, documentation and other intellectual property, excluding customer-owned material and third-party intellectual property. Purchasing a product grants the use rights described in the listing or written agreement; it does not transfer ownership of our intellectual property.

Anyone may use and modify Pro Suite reports and templates. This permission does not transfer ownership of the underlying Pro Suite intellectual property. You must not on-sell these materials or claim authorship of, or attribution for, Pro Suite's original work. These conditions continue to apply to modified versions insofar as they contain Pro Suite intellectual property.

You must not on-sell our apps or other Pro Suite intellectual property without express written permission. Custom app licensing and bespoke deliverable rights must be specified in the relevant written agreement.

You retain ownership of your data and materials. Provide only material you have the right to share and authorise us to use it only as necessary to deliver the agreed services. Bespoke project ownership and licensing should be recorded in the project agreement.

Pro Suite is an authorised Simpro partner but is independently owned. It is not owned by Simpro and does not represent or speak for Simpro directly. Our views, services and commitments are our own.

Simpro logos, trademarks and other Simpro intellectual property belong to Simpro and are used with its permission. Our ownership of original Simpro-compatible products does not confer ownership of Simpro's software or intellectual property. Third-party services are subject to their own terms.

Our Refunds Policy explains remedies for faulty, misrepresented or unfit products and services. Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies under the Australian Consumer Law or other laws that cannot lawfully be excluded, including applicable rights of business customers.

Subject to those rights, customers remain responsible for their decisions and use of our products and advice as described above. Any further limitation of liability must be reasonable, expressly agreed and comply with applicable law; these terms do not impose a monetary liability cap.

Our Privacy Policy describes how personal information is handled. We do not sell customer data or permit third parties to use it for their own purposes; necessary processing by trusted providers is permitted to deliver our services.

For a concern or dispute, contact admin@prosuite.com.au with the relevant order and a description of the issue so we can try to resolve it. This does not restrict your statutory complaint or legal rights.

Our contact address is 3 Field St, Kingsley, Western Australia. These terms are governed by the laws of Western Australia and applicable Commonwealth laws, without limiting mandatory consumer rights or any forum rights that cannot lawfully be restricted.

These terms take effect on 30 October 2026. We will notify you appropriately of material changes and update the effective date. Changes must not retrospectively remove accrued rights or alter an existing agreed scope without a lawful basis.